Square Enix European Support Centre Limited Services – COVID-19 Update (May 11)

During this extraordinary period, we continue to ensure the health and safety of our employees, while also attempting to reply to all of your queries as quickly as possible.

Presently, due to the current necessity to work from home and the challenges this brings, we are only able to offer limited email and in-game GM support and as a result it is taking longer than usual to respond to your questions.

We are currently receiving a much larger volume of tickets than usual and we'd like to apologise for any delays in response you're experiencing.

Please remember to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting a ticket as this helps us to prioritise the most urgent cases.

Please pay particular attention to the following articles:

Important Information about Account Access Recovery
https://support.eu.square-enix.com/news.php?id=612&la=2&n=2&drt=1588852800&tag=221d6978e32851c180dca974f8eb5f2c41eb74da

Important Notice to All Software Token Users
https://support.eu.square-enix.com/news.php?id=612&la=2&n=2&drt=1568762400&tag=7093aaf3f357bf4d98ec6ca375861bb3f515fcc9

We are grateful for your patience and understanding during this unprecedented time and assure you that we are doing our very best to address all of your enquiries as soon as we can.

[Date & Time]
From Mar. 24, 2020

[Details]
Live support services unavailable

[Cause]
Reduced support capacity

[Affected Services]
Square Enix EU Support Centre
- Chat and Phone support