We will be performing maintenance on the Support System at the time below, during which certain services will be affected. See below for details.
- The Support Centre Website will be unavailable during maintenance.
*You will still be able to reply to emails already sent by the Support Centre.
[In-game Support Desk (FINAL FANTASY XI, FINAL FANTASY XIV)]
-Service may be used as normal.
-During maintenance, both the GM service and the Support Centre will not be able to handle any enquiries.
We will resume handling after the maintenance has ended, in the order enquiries were received.
We apologise for any inconvenience this may cause, and we thank you for your understanding.
[Date & Time]
Feb. 24, 2019 12:30 to 23:00 (GMT)
* Completion time is subject to change.
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (http://account.square-enix.com) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: https://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.