The Android version of the SQUARE ENIX Software Token has been updated to version 1.6.3, to implement compatibility with the upcoming release of the Android Q operating system.
When updating to Android Q, Software Token versions, 1.6.2 and older will no longer be compatible and will need to be uninstalled and updated to the latest version using your Emergency Removal Password.
* If you have misplaced the Emergency Removal Password, please contact the SQUARE ENIX Support Centre. Your Software Token will be removed upon verification of account ownership. Please note that you will not be able to log in until your Software Token has been removed.
We highly recommend updating to version 1.6.3 of the SQUARE ENIX Software Token before the release of Android Q to avoid any issues that may occur.
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (https://sqex.to/fHa) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: https://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.