Early Access and launch of the new expansion "FINAL FANTASY XIV: Shadowbringers" are close!
Should you experience any issues during this period, we kindly request that all players first check the following websites before contacting the GM service or Information Centre:
◆ The Lodestone: https://eu.finalfantasyxiv.com/lodestone/
◇ Any important information, known issues or general updates will be posted on The Lodestone to keep our players informed should any issues arise.
◆ The official forums: https://forum.square-enix.com/ffxiv/
◇ If you are experiencing any issues, please check if other players have already reported it in the "In-Game Bugs" forums.
◇ Keep an eye on the Dev Tracker as important messages from the Community Team may be posted there as well.
We thank you very much for your cooperation and wish you all the best with your adventures!
Following the PlayStation®4 firmware update on 30th May, we are aware of an issue on PlayStation®4, which may cause errors when accessing DLC for some of our games.
Please visit the following page on the PlayStation Support website for troubleshooting steps that should resolve these issues:
If you continue to experience issues, please do not hesitate to contact us directly.
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (https://sqex.to/fHa) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: https://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.