For online games, we have a group of support staff called "Game Masters" that solve various issues that occur while in the game. GMs exist as characters in the game and they assist customers with various issues, such as when customers are stuck in game geometry or when they are being harassed by another person.
To report an issue, a GM call will need to be submitted.
Please contact us if you need assistance.
You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.