Due to bank holidays being celebrated in the United Kingdom during the month of May, the European Square Enix Support Centre will be closed on the following dates:

·Monday, May 4th (reopening on Tuesday, May 5th)
·Monday, May 25th (reopening on Tuesday, May 26th)

GM support for FINAL FANTASY XI and FINAL FANTASY XIV will still be available during this time.

We thank you for your continued support!

We regret to announce that due to ongoing high ticket volumes, the EU Support Centre is temporarily making the live chat service unavailable.

Please be assured that all queries can still be submitted via email and our web forms. We will endeavour to respond to you as quickly as we can but please be aware that it may take us a little longer to reply than usual.
We are very sorry for any inconvenience this may cause and hope to resume chat support as soon as possible.

We encourage you to make use of the in-game Knowledge Base articles in the Support Desk menu (for FINAL FANTASY XIV) or from the Support Centre website at https://support.eu.square-enix.com/ before submitting a ticket.

We thank you for your patience and understanding in this matter.

[Date & Time]
May 5, 2026

[Details]
Chat Support Service unavailable

[Cause]
High Call Volume

[Affected Services]
Chat support

If you are using a Software Token or another authentication app, please be sure to keep your Emergency Removal Password in a safe place. This password is required to regain access to your Square Enix account should you change phones or delete the app before removing the registered Software Token or authentication app. If you do not remove your Software Token/authentication app from your Square Enix account beforehand and no longer have your Emergency Removal Password, you will be unable to log into your game or other services using that account.

You can view your Emergency Removal Password on the One-Time Password page under Token Usage Status by logging into the Square Enix Account Management System (https://sqex.to/fHa).

Should you no longer have access to your Software Token/authentication app, you can remove it from your account using the Emergency Removal Password by visiting the following URL and following the on-screen instructions: https://sqex.to/GPE

New registrations for Software Tokens closed as of November 21, 2023, so please consider using another authentication app (Google Authenticator, Microsoft Authenticator etc.) after performing the Emergency Removal.

Please note that the Emergency Removal Password can only be used once. If you re-register an authentication app afterwards, you will receive a new Emergency Removal Password.

If you still have access to your Software Token/authentication app but wish to remove it from your account, please log in to the Square Enix Account Management System (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.

To re-register an authentication app, please log in to the Square Enix Account Management System (https://sqex.to/fHa), select One-Time Password and follow the on-screen instructions.

Please visit this page for further details on authentication apps: https://sqex.to/ivqKI

You will need to contact the Support Centre if you do not know your Emergency Removal Password and no longer have access to your Software Token/authentication app. Please read the following help article for more details: https://sqex.to/E7LMt

If you have any questions or concerns about the information described in this article, please contact us from the Support Centre website: https://sqex.to/wPoBz

If you are encountering issues accessing your SQUARE ENIX Account or need to change your registered information (email address, name, etc.), please be sure to read the following articles. These will either help you resolve the issue or guide you to the relevant help form, from which we will be able to provide assistance more efficiently:

Changing your email address or other account details
https://support.eu.square-enix.com/faqarticle.php?kid=12862&id=612&la=2

I cannot log in / I have forgotten my ID or password
https://support.eu.square-enix.com/faqarticle.php?kid=78823&id=612&la=2