As the global COVID-19 situation continues, Square Enix European Support Centre services remain limited while our teams work from home.

We are currently providing support by email only. Unfortunately we are unable to offer phone and chat support at present.

We are receiving a large volume of contacts at the moment, which may mean you wait longer than usual for our response, but please rest assured that we are working as hard as ever to get back to you as soon as possible.

We are grateful for your understanding and patience and assure you that we will be restoring all avenues of support as soon as we can.

[Date & Time]
From Mar. 24, 2020

[Details]
Live support services unavailable

[Cause]
Reduced support capacity

[Affected Services]
Square Enix EU Support Centre
- Chat and Phone support

If you are encountering issues accessing your SQUARE ENIX Account or need to change your registered information (email address, name, etc.), please be sure to read the following articles. These will either help you resolve the issue or guide you to the relevant help form, from which we will be able to provide assistance more efficiently:

Changing your email address or other account details
https://support.eu.square-enix.com/faqarticle.php?kid=12862&id=612&la=2

I cannot log in / I have forgotten my ID or password
https://support.eu.square-enix.com/faqarticle.php?kid=78823&id=612&la=2

If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:

- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone

You can view your Emergency Removal Password on the top page of the Square Enix account management system (https://sqex.to/fHa) after logging in.

If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: https://sqex.to/GPE

*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.

If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.

To re-register a Software Token, please log in to the Square Enix account management system (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.