Products & Services

PlayStation®4/PlayStation®5 troubleshooting

Will I be able to choose which server I connect to?

Will different regions have their own servers?

Are there in-game and voice chat options in the game?

PC troubleshooting

Product Specifications

PlayStation®4/PlayStation®5 troubleshooting

The game doesn't run after uninstalling the Beta version on Steam.

How do I claim the Emblem and Garaz pre-order bonuses?

Can I choose which Sentinel HQ I go to after selecting my character?

Can I use Hanging Garden with the demo version?

Technical and In-Game Support

Can I use my character data from the PlayStation®5/PlayStation®4 version to play on the Steam version?

My play data displayed in Hanging Garden is incorrect.

I'm unable to use some Hanging Garden features while I'm logged into the game.

I'm unable to change the faction and body type of my character.

How do I play with my friends?

Account

PlayStation®4/PlayStation®5 troubleshooting

I'm unable to use my existing SQUARE ENIX account with my newly created platform account.

I registered my platform account to the wrong Square Enix ID.

PC troubleshooting

Billing

Is there a monthly subscription fee to play BABYLON'S FALL?