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Customer Service

For general inquiries, begin by selecting the contact category that best relates to your issue and provide a brief description of your issue

A list of relevant Knowledge Base articles that are related to your issue will be provided. Please review this list to find likely answers to your issue

If the supplied articles do not provide an answer to your inquiry, then you will have an option to seek further assistance

Feedback & Suggestions

Please submit your feedback and suggestions through the "Feedback & Suggestions" button below or the official Discord server.

Note:
While we value your feedback and review each submission we receive through "Feedback & Suggestions", we are unfortunately unable to provide individual responses.

Bug Report

Please select the “Bug Report” option to report any issues you may have encountered while playing BABYLON’S FALL.

Note

Although we actively review every report we receive, we are unable to provide individual responses. Please use the "Get Support" button for any issues concerning the following:
・Any issues with the purchase and/or use of Garaz and cosmetic items.
・Any issues preventing the game from starting including login issues.

Please be sure to check out the FAQ article before submitting a report.

Report Harassment

If you need to report harassment (or any form of inappropriate behaviour), you can do so through the "Report Harassment" button below.

Note:
Please be aware that we cannot reply to individual reports of harassment, nor can we disclose the outcome of our review.

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