If you accidentally linked the wrong Square Enix account to your Steam account, please fill in this form.
If you accidentally linked the wrong Steam account to your Square Enix account, please use this form.
KB Article: 80948
KB Category: [Products & Services] [Product Specifications] [Account]
KB Sub-category: [Product Specifications] [Other] [Login Issues]
Please click on the questions below that match your issue to display relevant troubleshooting steps.
If you accidentally linked the wrong Square Enix account to your Steam account, please fill in this form.
If you accidentally linked the wrong Steam account to your Square Enix account, please use this form.
Please try the following steps depending on your situation:
Please note - The above instructions are performed at your own risk. Square Enix is not responsible for any damage or loss of data as a result of following these steps.
If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a data transmission issue. Please try these steps to see if they resolve the issue.
The game shuts down abnormally and I am returned to my desktop.
In this event, it is likely that the game was shut down because the computer was unable to run a certain process. Please try these steps to see if they resolve the issue.
If you are unable to perform a version update successfully after activating the game client, there is a possibility of a transmission issue. Please try these steps to see if they resolve the issue.
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