Currently, three types of One-Time Passwords are available to use for Square Enix accounts: Software Authenticator Apps, Square Enix Security Tokens (Key Ring Type), and Square Enix Software Tokens. The Square Enix Software Token application for smartphones is scheduled to be discontinued after 2024.
As a preliminary first step, new registrations for Square Enix Software Tokens will close on Tuesday, November 21st, 2023. Implementation of the closure for new registrations will be on Tuesday, November 21st, 2023, from 05:00 to 07:00 (GMT) / 06:00 to 08:00 (BST)
After the period for new registrations has ended, you will no longer be able to select the "Software Token (smartphone application)" option when setting a One-Time Password in the Square Enix Account Management System. Please use either a Software Authenticator or Square Enix Security Token (Key Ring Type).
・How to Activate a Software Authenticator
Customers who are using a Square Enix Software Token at the time new registrations are closed will be able to continue using it until the end of the service, but please consider switching to an authenticator app or Square Enix Security Token. The exact date for the end of service will be announced as soon as it is determined.
We apologise for any inconvenience this may cause and thank you for your understanding.