This e-mail has been sent to all Square Enix account holders who have a service account for FINAL FANTASY XIV. Please disregard this e-mail if you believe you have received it in error.
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This is a notice to all customers using a Square Enix Software Token.
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
-You upgrade to a new phone
-You lose your phone
-You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (
http://account.square-enix.com) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions:
http://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (
http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (
http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
If you have any questions or concerns regarding this e-mail, please contact the Square Enix Support Centre.
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Square Enix Support Centre
http://support.eu.square-enix.com/
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