If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
-You upgrade to a new phone
-You lose your phone
-You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (http://account.square-enix.com) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: http://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
This is a notice to all customers who use PlaySpan’s Ultimate Game Card or UltimatePoints as a method of payment to purchase Crysta.
As you already may be aware, PlaySpan will be retiring the Ultimate Game Card and UltimatePoints. This means these 2 options will no longer be offered as a payment method for purchasing Crysta. The last day to redeem retail Ultimate Game Card codes will be September 30, 2014 and the last day to redeem your UltimatePoints will be October 31, 2014. For additional information regarding the retirement of these options, please visit the appropriate link below.
Ultimate Game Card: http://www.ultimategamecard.com/
In light of this news, we are also working with payment providers to increase the number of payment solutions we can offer.