At the times below, our email system experienced technical difficulties that may have delayed automated email correspondences from the Square Enix Account Management System.
The issue has been resolved, and the service is currently functioning as normal.
If you were seeking a password reset or similar service that required automated email correspondences but did not receive it, we are sorry for the trouble but ask that you please go through the process again.
We apologise for any inconvenience this may have caused.
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (http://account.square-enix.com) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: http://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (http://account.square-enix.com), select One-Time Password followed by Software Token and follow the on-screen instructions.