Account Management System Maintenance (Sep. 12)

At the following time, maintenance will be performed on the PlayOnline member information management sever.
During this period, the following actions related to the Square Enix Account Management System and PlayOnline may be temporarily delayed.

Square Enix Account Management System:
・Unable to transfer from a PlayOnline ID to a Square Enix Account
・Unable to register or cancel a PlayOnline account
・Unable to register, cancel, or restore a service account
・Register a campaign code
・Upgrade from the Free Trial version
・Unable to perform actions related to optional services:
　- Subscribe to monthly services
　- Change payment method
　- Suspension and resumption of subscriptions
　- Change PlayOnline password
　- Change PlayOnline Mail address
　- Change PlayOnline Mail password
　- Character World Transfer Service
　- Purchase additional Mog Wardrobes (3 to 8)
　- Purchase expansion packs
　- View campaign code registration history

PlayOnline Viewer:
・Unable to cancel a PlayOnline account if it has not been transferred to a Square Enix Account yet

We apologise for the inconvenience and we thank you for your understanding.

[Date & Time]
Sep. 12, 2022 5:00 to 6:25 (GMT)
Sep. 12, 2022 6:00 to 7:25 (BST)
*Completion time is subject to change.

[Details]
- System Maintenance

[Affected Service]
- Square Enix Account Management System