Knowledge Base Search
KB Article: 11884
KB Category: [Technical Support]
KB Sub-category: [Crash / Freeze]
After selecting characters in the FINAL FANTASY XI, the screen turns black and I can't start a game.
PlayOnline (including all related software such as FINAL FANTASY XI) may use any of the following ports. If you are using a router*, please configure it to allow packets to pass through these ports.
Port numbers that may be used by the PlayOnline server group:
TCP 25.80.110.443 or 50000 - 65535UDP 50000 - 65535
*Your router may require that you use a PC to configure your network settings.
For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer* directly.
*If your Internet service provider (ISP) specifies a DNS server, you may need to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.
Port numbers that may be used by the PlayOnline server group:
TCP 25.80.110.443 or 50000 - 65535UDP 50000 - 65535
*Your router may require that you use a PC to configure your network settings.
For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer* directly.
*If your Internet service provider (ISP) specifies a DNS server, you may need to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.
We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.
You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.