(a) | You, whether an individual or legal entity, have completed SQUARE ENIX 's registration procedures and agree to be bound by the terms and conditions of this Agreement and any other guidelines, rules, and policies set by SQUARE ENIX that you are required to accept when using the Website including without limitation our privacy policy located at (http://eu.square-enix.com/en/documents/privacy) (“Privacy Policy”). You are required to accept the terms of the Privacy Policy in order to use the Website and/or the Services. If you do not accept the terms of the Privacy Policy or the terms of this Agreement, please discontinue your use of the Website and/or any Services immediately. If there are any discrepancies between this Agreement and any other guidelines, this Agreement, which incorporates the Privacy Policy, will precede any other guidelines; |
(b) | You represent and warrant that all registration information is truthful and accurate and that you will maintain the accuracy of such information; |
(c) | You are at least thirteen (13) years old. If you are a minor (i.e., under 18 years of age), you have obtained your parent’s permission to use the Services and your parent or guardian has also reviewed and agreed to this Agreement; |
(d) | You are not barred from receiving the Services under the laws of the United Kingdom or any other applicable jurisdiction (such as the jurisdiction in which you live or, if you are a business entity, the jurisdiction in which your business is incorporated or organized or conducts business); |
(e) | You understand and agree that you are responsible for having all telephone, modem, internet connection, intranet connection, extranet connection, other equipment and/or software necessary to access the Website and Services and for the costs of such equipment, telephone connections, software and the use thereof, including without limitation any applicable taxes; |
(f) | You represent and warrant that you will not use the Website or Services in any manner that is in violation of this Agreement or of any applicable law or regulation; and |
(g) | You agree that your Square Enix Account is non-transferable and, therefore, may not be transferred to or used by anyone other than you. |
(a) | The Registered User will be solely responsible for the use and maintenance of his or her Square Enix ID and password, which will provide the Registered User with access to a Square Enix Account. The Registered User agrees to keep the Square Enix Account information updated, current and secure. Changes to account information may be made here. You may not sub-license, transfer, sell or assign your Square Enix ID or password to a third party, or allow a third party to use your Square Enix ID or Square Enix Account in any manner. Any use of the Registered User's Square Enix ID and password, even in the event that a third party uses such Square Enix ID and password, will be considered made by the Registered User and he/she will be liable for all charges and costs incurred. Regardless of the Registered User's lack of negligence or wilfulness, SQUARE ENIX will not be liable for any damages caused by a third party's use of the Registered User's Square Enix ID and password. If the Registered User has reason to believe that his or her Square Enix Account is no longer secure, or in the event of a loss, theft, or unauthorised disclosure or use of his or her Square Enix ID or password stored on the Services, the Registered User must promptly notify SQUARE ENIX of the problem at https://support.eu.square-enix.com/main.php?la=2&id=612. |
(b) |
Security Token
Registered Users may choose to use the security token services provided by SQUARE ENIX for their account verification. A security token is a security device used to give authorised users secure access to the Website and/or Services ("Security Token"). If a Registered User chooses to use the security token services, such use will be governed by this Agreement and included in the Services provided by SQUARE ENIX for such Registered User. |
(c) |
Use of Security Tokens
In the event that you use a Security Token along with your Square Enix ID in order to access and use SQUARE ENIX's services, including but not limited to, PlayOnline®, CIS® and FINAL FANTASY® XIV, the following conditions apply: (i) you agree to the Terms and Conditions set by this Agreement and any other applicable Agreement or guidelines provided; (ii) you agree that if there are any discrepancies in the scope of SQUARE ENIX's liability between the Terms and Conditions set by any other agreement or guidelines and this Agreement, Article 8 DISCLAIMER OF WARRANTIES and Article 9 LIMITED LIABILITY of this Agreement shall take precedence. |
(a) |
Introduction to Crysta and the Crysta System
The “Crysta System” refers to an Internet-based system operated by SQUARE ENIX for the licensing, distribution, storage and redemption of Crysta. “Crysta” are virtual credits that may be redeemed by Registered Users for certain products and online services offered by SQUARE ENIX direct or by outlets approved by Square Enix in its sole discretion. Registered Users are not required to use Crysta to access any of SQUARE ENIX’s products and online services. It is a Registered User’s choice whether or not they wish to use Crysta. Access to and use of Crysta issued by Square Enix Limited is currently limited to Registered Users located in the European Union. |
(b) |
Crysta are Merely Licensed Virtual Goods and Have No Monetary Value
Crysta represent a limited, revocable license to obtain certain services and/or goods offered by SQUARE ENIX. Crysta have no monetary value and Registered Users do not have any personal property rights in Crysta. Therefore, Crysta may not be traded for cash, currency or any form of property, licence or rights except for the products and services that SQUARE ENIX chooses to offer Registered Users in its sole discretion. Registered Users may not transfer Crysta to any other person or entity or receive Crysta from any other person or entity for any reason. Please note that SQUARE ENIX may utilize technology to determine whether a Registered User has attempted to transfer a Square Enix ID to another person in order to attempt an unauthorised transfer of Crysta, and You hereby consent in advance to our doing so. For further information on the use of tracking technology and how we store and process such data, please refer to our Privacy Policy at http://eu.square-enix.com/en/documents/privacy. |
(c) |
Adding Crysta to a Square Enix Account
Registered Users may add Crysta to their Square Enix Account by using a Square Enix approved payment method and each Crysta will be considered delivered to the Registered User on the day that the Crysta are credited to the Square Enix Account. Registered Users must be authorised to use the payment method chosen and in the case of minors using a credit or debit card of a parent or guardian, must have express permission to use such payment method. The current prices for Crysta will be available at http://eu.square-enix.com/en/seaccount/crysta/charge and the prices quoted will be inclusive of VAT or any other sales tax payable in the relevant territory (in the European Union) where the Crysta are purchased Registered Users are responsible for the payment of any charges (excluding VAT/sales taxes, which are included in the purchase price of Crysta) in relation to the purchase or redemption of Crysta. |
(d) |
Crysta Gift Cards
SQUARE ENIX may distribute Crysta gift cards or “points” cards in certain territories. A Registered User may redeem a Crysta gift card or “points” card only in exchange for Crysta. Once the unique code on a Crysta gift card is inputted into the Crysta System and the appropriate amount of Crysta has been added to a Square Enix Account, the Registered User has received all value represented by the gift card (i.e., the Registered User has a license to use a certain number of Crysta) and the Crysta gift card has no remaining value. |
(e) |
Square Enix Account Limits
In order to protect Registered Users’ security and to deter fraud, SQUARE ENIX may impose limits on the amount of Crysta that each Registered User may license per transaction and per month. SQUARE ENIX may also limit the maximum amount of Crysta that each Registered User may hold in a Square Enix Account at any one time. Registered Users may not set up multiple Square Enix Accounts in order to evade these limitations. Doing so may be grounds for termination. |
(f) |
Usage of Crysta
Registered Users may redeem Crysta for certain products and/or online services offered directly to the public by SQUARE ENIX. SQUARE ENIX reserves the right to adjust the amount of Crysta due for each product and online service at any time, in its sole discretion. Once redeemed, Crysta will be deducted from a Registered User’s Square Enix Account balance and cannot be used again. Registered Users will have the opportunity to identify and correct any input errors prior to placing an order for Crysta and before the transaction has been completed. Without prejudice to a Registered User’s statutory rights, which shall remain unaffected, a Registered User has no right to reverse a transaction once it is completed. However, if SQUARE ENIX determines that an incorrect price (in Crysta) is identified for a product or online service, it reserves the right to reverse and/or nullify any such transaction. |
(g) |
Rights of Withdrawal and No Cash Refunds
You have the right to withdraw from any transaction made on-line for the purchase of Crysta within any statutory time limits established by law within the relevant jurisdiction where the purchase was made and before SQUARE ENIX credits Crysta to your Square Enix Account. By completing an online transaction in order to add Crysta to your Account you consent to SQUARE ENIX immediately adding the Crysta to your Square Enix Account for your immediate use and understand and accept that once SQUARE ENIX has added the ordered Crysta to your Square Enix Account you can no longer cancel the order, without prejudice to your statutory rights as a consumer to a refund in the case of defective or misdescribed products being added. Registered Users have no right to receive a cash refund for unused Crysta. SQUARE ENIX will make available products and online services at various price points so that Registered Users will have an opportunity to use any remaining Crysta balances while the Crysta System is available. Notwithstanding the foregoing, Square Enix will re-credit your account in the event that Crysta is lost due to any Crysta System malfunction. To request a refund in accordance with your statutory rights as a consumer, please contact http://support.eu.square-enix.com/contacttop.php?id=612&la=2 If a third party obtains access to a Square Enix Account by use of a Registered User’s Square Enix ID and password, the Registered User must notify SQUARE ENIX immediately in order to be eligible for any possible remedial action by SQUARE ENIX. SQUARE ENIX will promptly investigate any claim of a compromised Square Enix Account and, in its sole discretion, may add some Crysta to the balance if the third party depleted the Square Enix Account without authorisation. SQUARE ENIX will not add Crysta if the Registered User did not take appropriate steps to protect a Square Enix ID and password from third parties, including members of the household. |
(h) |
Expiration of Crysta and Termination of the Crysta System
Crysta purchased by Registered Users, if unused, will expire twenty four (24) months after the date the relevant Crysta was credited to the Registered User’s account. Registered Users will be provided with reasonable notice by email to the email address you provided to SQUARE ENIX on registration for your Square Enix Account that such unused Crysta is about to expire so that they are given the opportunity to use any unused Crysta before the actual expiry date, Notwithstanding the foregoing, Crysta that is given to Registered Users for free as a result of promotion, gift, award or other offer by SEE (“Gift Crysta”) may expire at whatever date is given by SEE in connection with the relevant promotion, gift, award or offer and such expiry date shall be at least fourteen (14) days from the date that the Gift Crysta is given to Registered Users. |
(i) |
Improper Acquisition/Usage of Crysta
Registered Users agree that SQUARE ENIX has the absolute right to manage and regulate the Crysta System in its sole discretion. If SQUARE ENIX can show any fraudulent, abusive or unlawful activity with respect to a Registered User’s Crysta balance, then SQUARE ENIX may reduce or liquidate the Registered User’s Crysta balance, or deactivate, suspend or terminate access thereto. If SQUARE ENIX accidently credits a Crysta balance inappropriately, SQUARE ENIX reserves the right to remove the Crysta from the Square Enix Account at any time. If a Registered User believes that SQUARE ENIX has accidently deducted Crysta from a Square Enix Account, or has not properly credited a Square Enix Account, the Registered User must notify SQUARE ENIX as soon as practical so that an investigation may occur. If a Registered User notifies SQUARE ENIX that the Registered User contests a decision by SQUARE ENIX regarding a Square Enix Account, SQUARE ENIX will use reasonable efforts to investigate Crysta balances that are reduced and Square Enix Accounts that are suspended or terminated. |
(j) |
Termination of Square Enix Account
If a Registered User (a) is banned for violation of the Agreement or (b) voluntarily terminates the Registered User’s Square Enix Account, SQUARE ENIX reserves the right to delete the Square Enix Account and all Crysta permanently, without liability to the Registered User except as required by law. |
(k) |
Changes to the Crysta System
SQUARE ENIX reserves the right to change the way that the Crysta System operates, or to terminate the Crysta System altogether, at any time, in its sole discretion. In the event that Square Enix chooses to terminate the Crysta System, you shall be given reasonable notice by email to the email address you provided to SQUARE ENIX on registration for your Square Enix Account to redeem any unused Crysta held by you in your Square Enix Account for products and/or services offered by Square Enix. The foregoing rights will be subject to and do not affect your statutory rights as a consumer. |
(l) |
Crysta and Virtual Goods Waiver
BY ACCEPTANCE OF THIS AGREEMENT OR USE OF THE CRYSTA SYSTEM, REGISTERED USERS AGREE TO THE EXTENT PERMITTED BY LAW NOT TO ASSERT OR BRING ANY CLAIM OR SUIT AGAINST SQUARE ENIX, ITS AFFILIATES, ITS BACK-END SERVICE PROVIDER, OR THEIR EMPLOYEES, ARISING OUT OF OR RELATED TO CRYSTA OR THE CRYSTA SYSTEM, OR WHICH IS BASED ON A THEORY THAT REGISTERED USERS "OWN" CRYSTA OR ANY VIRTUAL GOODS IN ANY GAME OR SERVICE OFFERED BY SQUARE ENIX OR ITS AFFILIATES. |
(m) | Square Enix Limited will be the sole issuing authority for Crysta in the European Union and Crysta purchased from Square Enix Limited may only be redeemed by Registered Users for the purchase of products and/or online services offered by Square Enix Limited at the following url http://eu.square-enix.com/en/. |
(n) | If you want to make a complaint about any aspect of the Crysta service please write to Square Enix Limited at its registered office address (Wimbledon Bridge House, 1 Hartfield Road, London SW19 3RU, England) marked for the attention of the Legal Department. |
(o) | If you require any technical or customer support assistance when purchasing Crysta or using the Crysta service please contact http://support.eu.square-enix.com/contacttop.php?id=612&la=2. |
(a) |
Cancellation by You
You may cancel your registration to the Services at any time by providing the necessary information to Square Enix and following the procedures here. Upon SQUARE ENIX's receipt of your cancellation request, including the necessary and complete information required by SQUARE ENIX, your Square Enix Account will be terminated within a reasonable period of time. Upon cancellation of your Registration, any information in your Square Enix Account will be deleted and may not be recoverable. However, SQUARE ENIX reserves the right to maintain your account information for our records for a reasonable period of time. |
(b) |
Termination by SQUARE ENIX
SQUARE ENIX reserves the right, in its sole discretion, to reject, refuse to post or remove any posting (including email) by you, or to restrict, suspend, or terminate your access to all or any part of the Website or Services at any time, or to terminate your registration for any or no reason Without Prejudice to your statutory rights as a consumer. Registered Users may automatically lose access to their Square Enix Account without prior notification if SQUARE ENIX determines the Registered User has (i) been inactive for over one (1) year, their Crysta account is at a zero balance and deactivation is permitted by law; (ii) failed to pay applicable fees or charges; or (iii) engaged in any of the "Prohibited Uses" outlined below. In such a case (iii), SQUARE ENIX may also deny a Registered User future use of the Website or Services in its sole discretion and Square Enix is not obliged to accept any claim for repayment or refund of all or any proportion of fees previously paid or any claim for redemption for cash of Crysta as a result of any such termination. The foregoing rights will be subject to and do not affect your statutory rights as a consumer. |
i. |
Upload, post, link to, email or otherwise transmit any content that:
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ii. | Harm SQUARE ENIX or a third party in any way; | ||||||||
iii. | Impersonate any actual person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; | ||||||||
iv. | Disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Service are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges; | ||||||||
v. | Interfere with or disrupt the Website or Services or servers or networks connected to the Website or Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Website or Services; | ||||||||
vi. | Intentionally or unintentionally violate any applicable local, state, national or international law; | ||||||||
vii. | "Stalk" or otherwise harass, or collect or store personal data about other users; | ||||||||
viii. | Cause an unreasonable or disproportionately large load on the Website infrastructure, or access the Website by any means other than through the interface that is provided by SQUARE ENIX; | ||||||||
ix. | Attempt to access any area of the Website or Services to which access is not authorised (SQUARE ENIX can detect the unauthorised use of the systems through live log file analysis and will ban any future use by offenders); | ||||||||
x. | Use, transfer, distribute or dispose of any information contained in the Website or Services in any manner that does or could compete with the business of SQUARE ENIX; | ||||||||
xi. | Engage in or instigate any illegal activities; | ||||||||
xii. | Decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from the Website or Content (as defined below); | ||||||||
xiii. | Use any network monitoring or discovery software to determine the Website architecture or to extract information about usage or users; | ||||||||
xiv. | Use any robot, spider, other automatic device, or manual process to monitor or copy the Website or Content without SQUARE ENIX's prior written permission; | ||||||||
xv. | Copy, modify, reproduce, republish, distribute, display, translate, or transmit for commercial, non-profit or public purposes all or any portion of the Website except when, and to the extent that, SQUARE ENIX provides written permission; | ||||||||
xvi. | Use or otherwise export or re-export the Website or any portion thereof, the Content or any software available on or through the Website in violation of the export control laws and regulations of any part of the European Union; | ||||||||
xvii. | USE ANY OF THE MARKS (E.G., SQUARE ENIX'S TRADEMARKS, TRADE NAMES OR SERVICE MARKS, OR THOSE OF SQUARE ENIX'S LICENSORS) WITHOUT SQUARE ENIX'S PRIOR WRITTEN CONSENT NOR USE SUCH MARKS IN ANY MANNER WHICH CREATES THE IMPRESSION THAT SUCH MARKS BELONG TO OR ARE ASSOCIATED WITH YOU OR ARE USED WITH CONSENT, AND YOU ACKNOWLEDGE THAT YOU HAVE NO OWNERSHIP RIGHTS IN AND TO ANY OF THE MARKS. |
(a) | Your use of the Website or Services is also governed by our Privacy Policy (http://eu.square-enix.com/en/documents/privacy). By using the Website or Services, you consent to the terms of our Privacy Policy and to SQUARE ENIX's processing of Personal Information for the purposes contained in our Privacy Policy. |
(b) | Personal Information Collected. In order for you to become a Registered User of the Website, receive email communications from us, participate in contests and competitions, and access certain paid services, we require you to provide us with certain information that personally identifies you ("Personal Information"). Personal Information includes the following categories of information: (i) contact data (such as your name, postal mailing address, e-mail address); (ii) demographic data (such as your post code and age); and (iii) profile data (such as personal interests). If you communicate with us by e-mail, post messages to any of our user groups, bulletin boards, forums, or blogs, or otherwise complete online forms, surveys, or contest entries, any information you provide (including your preferences, biographical information, photo, artwork, and other materials) may be collected as Personal Information. |
(c) | To ensure that SQUARE ENIX provides a high quality experience for you and for other users of the Website and the Services, you agree that SQUARE ENIX and representatives may access your Square Enix Account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorised uses of the Website or the Services. You further consent to SQUARE ENIX's usage of your Square Enix ID, usernames, handle name and/or character in press releases, promotional and marketing materials, and/or on our Website. |
(a) |
Copyright
The content on the Website, except User Submissions (as defined in Section 12), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to SQUARE ENIX, subject to copyright and other intellectual property rights under United Kingdom and foreign laws and international conventions. Content on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. SQUARE ENIX reserves all rights not expressly granted in and to the Website and the Content. You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or any of its Content. |
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(b) |
Copyright Infringement
If you are a copyright owner or an agent of a copyright owner and believe that any User Submission or other content infringes upon your copyrights, you may submit a notification by providing SQUARE ENIX's Copyright Agent with the following information in writing :
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(a) | You, whether an individual or legal entity, have completed SQUARE ENIX 's registration procedures and agree to be bound by the terms and conditions of this Agreement and any other guidelines, rules, and policies set by SQUARE ENIX that you are required to accept when using the Website including without limitation our privacy policy located at (http://eu.square-enix.com/en/documents/privacy) (“Privacy Policy”). You are required to accept the terms of the Privacy Policy in order to use the Website and/or the Services. If you do not accept the terms of the Privacy Policy or the terms of this Agreement, please discontinue your use of the Website and/or any Services immediately. If there are any discrepancies between this Agreement and any other guidelines, this Agreement, which incorporates the Privacy Policy, will precede any other guidelines; |
(b) | You represent and warrant that all registration information is truthful and accurate and that you will maintain the accuracy of such information; |
(c) | You are at least thirteen (13) years old. If you are a minor (i.e., under 18 years of age), you have obtained your parent’s permission to use the Services and your parent or guardian has also reviewed and agreed to this Agreement; |
(d) | You are not barred from receiving the Services under the laws of the United Kingdom or any other applicable jurisdiction (such as the jurisdiction in which you live or, if you are a business entity, the jurisdiction in which your business is incorporated or organized or conducts business); |
(e) | You understand and agree that you are responsible for having all telephone, modem, internet connection, intranet connection, extranet connection, other equipment and/or software necessary to access the Website and Services and for the costs of such equipment, telephone connections, software and the use thereof, including without limitation any applicable taxes; |
(f) | You represent and warrant that you will not use the Website or Services in any manner that is in violation of this Agreement or of any applicable law or regulation; and |
(g) | You agree that your Square Enix Account is non-transferable and, therefore, may not be transferred to or used by anyone other than you. |
(a) | The Registered User will be solely responsible for the use and maintenance of his or her Square Enix ID and password, which will provide the Registered User with access to a Square Enix Account. The Registered User agrees to keep the Square Enix Account information updated, current and secure. Changes to account information may be made here. You may not sub-license, transfer, sell or assign your Square Enix ID or password to a third party, or allow a third party to use your Square Enix ID or Square Enix Account in any manner. Any use of the Registered User's Square Enix ID and password, even in the event that a third party uses such Square Enix ID and password, will be considered made by the Registered User and he/she will be liable for all charges and costs incurred. Regardless of the Registered User's lack of negligence or wilfulness, SQUARE ENIX will not be liable for any damages caused by a third party's use of the Registered User's Square Enix ID and password. If the Registered User has reason to believe that his or her Square Enix Account is no longer secure, or in the event of a loss, theft, or unauthorised disclosure or use of his or her Square Enix ID or password stored on the Services, the Registered User must promptly notify SQUARE ENIX of the problem at https://support.eu.square-enix.com/main.php?la=2&id=612. |
(b) |
Security Token
Registered Users may choose to use the security token services provided by SQUARE ENIX for their account verification. A security token is a security device used to give authorised users secure access to the Website and/or Services ("Security Token"). If a Registered User chooses to use the security token services, such use will be governed by this Agreement and included in the Services provided by SQUARE ENIX for such Registered User. |
(c) |
Use of Security Tokens
In the event that you use a Security Token along with your Square Enix ID in order to access and use SQUARE ENIX's services, including but not limited to, PlayOnline®, CIS® and FINAL FANTASY® XIV, the following conditions apply: (i) you agree to the Terms and Conditions set by this Agreement and any other applicable Agreement or guidelines provided; (ii) you agree that if there are any discrepancies in the scope of SQUARE ENIX's liability between the Terms and Conditions set by any other agreement or guidelines and this Agreement, Article 8 DISCLAIMER OF WARRANTIES and Article 9 LIMITED LIABILITY of this Agreement shall take precedence. |
(a) |
Introduction to Crysta and the Crysta System
The “Crysta System” refers to an Internet-based system operated by SQUARE ENIX for the licensing, distribution, storage and redemption of Crysta. “Crysta” are virtual credits that may be redeemed by Registered Users for certain products and online services offered by SQUARE ENIX direct or by outlets approved by Square Enix in its sole discretion. Registered Users are not required to use Crysta to access any of SQUARE ENIX’s products and online services. It is a Registered User’s choice whether or not they wish to use Crysta. Access to and use of Crysta issued by Square Enix Limited is currently limited to Registered Users located in the European Union. |
(b) |
Crysta are Merely Licensed Virtual Goods and Have No Monetary Value
Crysta represent a limited, revocable license to obtain certain services and/or goods offered by SQUARE ENIX. Crysta have no monetary value and Registered Users do not have any personal property rights in Crysta. Therefore, Crysta may not be traded for cash, currency or any form of property, licence or rights except for the products and services that SQUARE ENIX chooses to offer Registered Users in its sole discretion. Registered Users may not transfer Crysta to any other person or entity or receive Crysta from any other person or entity for any reason. Please note that SQUARE ENIX may utilize technology to determine whether a Registered User has attempted to transfer a Square Enix ID to another person in order to attempt an unauthorised transfer of Crysta, and You hereby consent in advance to our doing so. For further information on the use of tracking technology and how we store and process such data, please refer to our Privacy Policy at http://eu.square-enix.com/en/documents/privacy. |
(c) |
Adding Crysta to a Square Enix Account
Registered Users may add Crysta to their Square Enix Account by using a Square Enix approved payment method and each Crysta will be considered delivered to the Registered User on the day that the Crysta are credited to the Square Enix Account. Registered Users must be authorised to use the payment method chosen and in the case of minors using a credit or debit card of a parent or guardian, must have express permission to use such payment method. The current prices for Crysta will be available at http://eu.square-enix.com/en/seaccount/crysta/charge and the prices quoted will be inclusive of VAT or any other sales tax payable in the relevant territory (in the European Union) where the Crysta are purchased Registered Users are responsible for the payment of any charges (excluding VAT/sales taxes, which are included in the purchase price of Crysta) in relation to the purchase or redemption of Crysta. |
(d) |
Crysta Gift Cards
SQUARE ENIX may distribute Crysta gift cards or “points” cards in certain territories. A Registered User may redeem a Crysta gift card or “points” card only in exchange for Crysta. Once the unique code on a Crysta gift card is inputted into the Crysta System and the appropriate amount of Crysta has been added to a Square Enix Account, the Registered User has received all value represented by the gift card (i.e., the Registered User has a license to use a certain number of Crysta) and the Crysta gift card has no remaining value. |
(e) |
Square Enix Account Limits
In order to protect Registered Users’ security and to deter fraud, SQUARE ENIX may impose limits on the amount of Crysta that each Registered User may license per transaction and per month. SQUARE ENIX may also limit the maximum amount of Crysta that each Registered User may hold in a Square Enix Account at any one time. Registered Users may not set up multiple Square Enix Accounts in order to evade these limitations. Doing so may be grounds for termination. |
(f) |
Usage of Crysta
Registered Users may redeem Crysta for certain products and/or online services offered directly to the public by SQUARE ENIX. SQUARE ENIX reserves the right to adjust the amount of Crysta due for each product and online service at any time, in its sole discretion. Once redeemed, Crysta will be deducted from a Registered User’s Square Enix Account balance and cannot be used again. Registered Users will have the opportunity to identify and correct any input errors prior to placing an order for Crysta and before the transaction has been completed. Without prejudice to a Registered User’s statutory rights, which shall remain unaffected, a Registered User has no right to reverse a transaction once it is completed. However, if SQUARE ENIX determines that an incorrect price (in Crysta) is identified for a product or online service, it reserves the right to reverse and/or nullify any such transaction. |
(g) |
Rights of Withdrawal and No Cash Refunds
You have the right to withdraw from any transaction made on-line for the purchase of Crysta within any statutory time limits established by law within the relevant jurisdiction where the purchase was made and before SQUARE ENIX credits Crysta to your Square Enix Account. By completing an online transaction in order to add Crysta to your Account you consent to SQUARE ENIX immediately adding the Crysta to your Square Enix Account for your immediate use and understand and accept that once SQUARE ENIX has added the ordered Crysta to your Square Enix Account you can no longer cancel the order, without prejudice to your statutory rights as a consumer to a refund in the case of defective or misdescribed products being added. Registered Users have no right to receive a cash refund for unused Crysta. SQUARE ENIX will make available products and online services at various price points so that Registered Users will have an opportunity to use any remaining Crysta balances while the Crysta System is available. Notwithstanding the foregoing, Square Enix will re-credit your account in the event that Crysta is lost due to any Crysta System malfunction. To request a refund in accordance with your statutory rights as a consumer, please contact http://support.eu.square-enix.com/contacttop.php?id=612&la=2 If a third party obtains access to a Square Enix Account by use of a Registered User’s Square Enix ID and password, the Registered User must notify SQUARE ENIX immediately in order to be eligible for any possible remedial action by SQUARE ENIX. SQUARE ENIX will promptly investigate any claim of a compromised Square Enix Account and, in its sole discretion, may add some Crysta to the balance if the third party depleted the Square Enix Account without authorisation. SQUARE ENIX will not add Crysta if the Registered User did not take appropriate steps to protect a Square Enix ID and password from third parties, including members of the household. |
(h) |
Expiration of Crysta and Termination of the Crysta System
Crysta purchased by Registered Users, if unused, will expire twenty four (24) months after the date the relevant Crysta was credited to the Registered User’s account. Registered Users will be provided with reasonable notice by email to the email address you provided to SQUARE ENIX on registration for your Square Enix Account that such unused Crysta is about to expire so that they are given the opportunity to use any unused Crysta before the actual expiry date, Notwithstanding the foregoing, Crysta that is given to Registered Users for free as a result of promotion, gift, award or other offer by SEE (“Gift Crysta”) may expire at whatever date is given by SEE in connection with the relevant promotion, gift, award or offer and such expiry date shall be at least fourteen (14) days from the date that the Gift Crysta is given to Registered Users. |
(i) |
Improper Acquisition/Usage of Crysta
Registered Users agree that SQUARE ENIX has the absolute right to manage and regulate the Crysta System in its sole discretion. If SQUARE ENIX can show any fraudulent, abusive or unlawful activity with respect to a Registered User’s Crysta balance, then SQUARE ENIX may reduce or liquidate the Registered User’s Crysta balance, or deactivate, suspend or terminate access thereto. If SQUARE ENIX accidently credits a Crysta balance inappropriately, SQUARE ENIX reserves the right to remove the Crysta from the Square Enix Account at any time. If a Registered User believes that SQUARE ENIX has accidently deducted Crysta from a Square Enix Account, or has not properly credited a Square Enix Account, the Registered User must notify SQUARE ENIX as soon as practical so that an investigation may occur. If a Registered User notifies SQUARE ENIX that the Registered User contests a decision by SQUARE ENIX regarding a Square Enix Account, SQUARE ENIX will use reasonable efforts to investigate Crysta balances that are reduced and Square Enix Accounts that are suspended or terminated. |
(j) |
Termination of Square Enix Account
If a Registered User (a) is banned for violation of the Agreement or (b) voluntarily terminates the Registered User’s Square Enix Account, SQUARE ENIX reserves the right to delete the Square Enix Account and all Crysta permanently, without liability to the Registered User except as required by law. |
(k) |
Changes to the Crysta System
SQUARE ENIX reserves the right to change the way that the Crysta System operates, or to terminate the Crysta System altogether, at any time, in its sole discretion. In the event that Square Enix chooses to terminate the Crysta System, you shall be given reasonable notice by email to the email address you provided to SQUARE ENIX on registration for your Square Enix Account to redeem any unused Crysta held by you in your Square Enix Account for products and/or services offered by Square Enix. The foregoing rights will be subject to and do not affect your statutory rights as a consumer. |
(l) |
Crysta and Virtual Goods Waiver
BY ACCEPTANCE OF THIS AGREEMENT OR USE OF THE CRYSTA SYSTEM, REGISTERED USERS AGREE TO THE EXTENT PERMITTED BY LAW NOT TO ASSERT OR BRING ANY CLAIM OR SUIT AGAINST SQUARE ENIX, ITS AFFILIATES, ITS BACK-END SERVICE PROVIDER, OR THEIR EMPLOYEES, ARISING OUT OF OR RELATED TO CRYSTA OR THE CRYSTA SYSTEM, OR WHICH IS BASED ON A THEORY THAT REGISTERED USERS "OWN" CRYSTA OR ANY VIRTUAL GOODS IN ANY GAME OR SERVICE OFFERED BY SQUARE ENIX OR ITS AFFILIATES. |
(m) | Square Enix Limited will be the sole issuing authority for Crysta in the European Union and Crysta purchased from Square Enix Limited may only be redeemed by Registered Users for the purchase of products and/or online services offered by Square Enix Limited at the following url http://eu.square-enix.com/en/. |
(n) | If you want to make a complaint about any aspect of the Crysta service please write to Square Enix Limited at its registered office address (Wimbledon Bridge House, 1 Hartfield Road, London SW19 3RU, England) marked for the attention of the Legal Department. |
(o) | If you require any technical or customer support assistance when purchasing Crysta or using the Crysta service please contact http://support.eu.square-enix.com/contacttop.php?id=612&la=2. |
(a) |
Cancellation by You
You may cancel your registration to the Services at any time by providing the necessary information to Square Enix and following the procedures here. Upon SQUARE ENIX's receipt of your cancellation request, including the necessary and complete information required by SQUARE ENIX, your Square Enix Account will be terminated within a reasonable period of time. Upon cancellation of your Registration, any information in your Square Enix Account will be deleted and may not be recoverable. However, SQUARE ENIX reserves the right to maintain your account information for our records for a reasonable period of time. |
(b) |
Termination by SQUARE ENIX
SQUARE ENIX reserves the right, in its sole discretion, to reject, refuse to post or remove any posting (including email) by you, or to restrict, suspend, or terminate your access to all or any part of the Website or Services at any time, or to terminate your registration for any or no reason Without Prejudice to your statutory rights as a consumer. Registered Users may automatically lose access to their Square Enix Account without prior notification if SQUARE ENIX determines the Registered User has (i) been inactive for over one (1) year, their Crysta account is at a zero balance and deactivation is permitted by law; (ii) failed to pay applicable fees or charges; or (iii) engaged in any of the "Prohibited Uses" outlined below. In such a case (iii), SQUARE ENIX may also deny a Registered User future use of the Website or Services in its sole discretion and Square Enix is not obliged to accept any claim for repayment or refund of all or any proportion of fees previously paid or any claim for redemption for cash of Crysta as a result of any such termination. The foregoing rights will be subject to and do not affect your statutory rights as a consumer. |
i. |
Upload, post, link to, email or otherwise transmit any content that:
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ii. | Harm SQUARE ENIX or a third party in any way; | ||||||||
iii. | Impersonate any actual person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; | ||||||||
iv. | Disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Service are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges; | ||||||||
v. | Interfere with or disrupt the Website or Services or servers or networks connected to the Website or Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Website or Services; | ||||||||
vi. | Intentionally or unintentionally violate any applicable local, state, national or international law; | ||||||||
vii. | "Stalk" or otherwise harass, or collect or store personal data about other users; | ||||||||
viii. | Cause an unreasonable or disproportionately large load on the Website infrastructure, or access the Website by any means other than through the interface that is provided by SQUARE ENIX; | ||||||||
ix. | Attempt to access any area of the Website or Services to which access is not authorised (SQUARE ENIX can detect the unauthorised use of the systems through live log file analysis and will ban any future use by offenders); | ||||||||
x. | Use, transfer, distribute or dispose of any information contained in the Website or Services in any manner that does or could compete with the business of SQUARE ENIX; | ||||||||
xi. | Engage in or instigate any illegal activities; | ||||||||
xii. | Decompile, reverse engineer, disassemble, rent, lease, loan, sell, sublicense, or create derivative works from the Website or Content (as defined below); | ||||||||
xiii. | Use any network monitoring or discovery software to determine the Website architecture or to extract information about usage or users; | ||||||||
xiv. | Use any robot, spider, other automatic device, or manual process to monitor or copy the Website or Content without SQUARE ENIX's prior written permission; | ||||||||
xv. | Copy, modify, reproduce, republish, distribute, display, translate, or transmit for commercial, non-profit or public purposes all or any portion of the Website except when, and to the extent that, SQUARE ENIX provides written permission; | ||||||||
xvi. | Use or otherwise export or re-export the Website or any portion thereof, the Content or any software available on or through the Website in violation of the export control laws and regulations of any part of the European Union; | ||||||||
xvii. | USE ANY OF THE MARKS (E.G., SQUARE ENIX'S TRADEMARKS, TRADE NAMES OR SERVICE MARKS, OR THOSE OF SQUARE ENIX'S LICENSORS) WITHOUT SQUARE ENIX'S PRIOR WRITTEN CONSENT NOR USE SUCH MARKS IN ANY MANNER WHICH CREATES THE IMPRESSION THAT SUCH MARKS BELONG TO OR ARE ASSOCIATED WITH YOU OR ARE USED WITH CONSENT, AND YOU ACKNOWLEDGE THAT YOU HAVE NO OWNERSHIP RIGHTS IN AND TO ANY OF THE MARKS. |
(a) | Your use of the Website or Services is also governed by our Privacy Policy (http://eu.square-enix.com/en/documents/privacy). By using the Website or Services, you consent to the terms of our Privacy Policy and to SQUARE ENIX's processing of Personal Information for the purposes contained in our Privacy Policy. |
(b) | Personal Information Collected. In order for you to become a Registered User of the Website, receive email communications from us, participate in contests and competitions, and access certain paid services, we require you to provide us with certain information that personally identifies you ("Personal Information"). Personal Information includes the following categories of information: (i) contact data (such as your name, postal mailing address, e-mail address); (ii) demographic data (such as your post code and age); and (iii) profile data (such as personal interests). If you communicate with us by e-mail, post messages to any of our user groups, bulletin boards, forums, or blogs, or otherwise complete online forms, surveys, or contest entries, any information you provide (including your preferences, biographical information, photo, artwork, and other materials) may be collected as Personal Information. |
(c) | To ensure that SQUARE ENIX provides a high quality experience for you and for other users of the Website and the Services, you agree that SQUARE ENIX and representatives may access your Square Enix Account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorised uses of the Website or the Services. You further consent to SQUARE ENIX's usage of your Square Enix ID, usernames, handle name and/or character in press releases, promotional and marketing materials, and/or on our Website. |
(a) |
Copyright
The content on the Website, except User Submissions (as defined in Section 12), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to SQUARE ENIX, subject to copyright and other intellectual property rights under United Kingdom and foreign laws and international conventions. Content on the Website is provided to you AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. SQUARE ENIX reserves all rights not expressly granted in and to the Website and the Content. You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein, including any use, copying, or distribution of User Submissions of third parties obtained through the Website for any commercial purposes. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the Website or any of its Content. |
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(b) |
Copyright Infringement
If you are a copyright owner or an agent of a copyright owner and believe that any User Submission or other content infringes upon your copyrights, you may submit a notification by providing SQUARE ENIX's Copyright Agent with the following information in writing :
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