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KB Article: 81754
KB Category: [Account/Billing]
KB Sub-category: [Registered Information]
What is the refund policy?
All ticket sales are final, and refunds will not be available. We recommend confirming your travel plans before purchasing a ticket.
Notwithstanding the foregoing, Square Enix Ltd. shall issue refunds to original ticket purchasers upon request if Square Enix Ltd. cancels the entire event. All such refunds will be strictly limited to the amount the original ticket purchaser paid for the ticket on the Eventbrite website. Please contact Square Enix Ltd. here to request a refund if Square Enix Ltd. cancels the entire event. Square Enix Ltd. will respond to refund enquiries within five business days.
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