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KB Article: 81195
KB Category: [Technical and In-Game Support] [Billing] [Official Website]
KB Sub-category: [Other] [Payment] [Other] [Mog Station]

I'm encountering an i2501 error message.

The i2501 error can occur when trying to register for an account, registering a code or trying to make a payment.

Common reasons for this error to occur include:
  • Use of a VPN or proxy service
  • Incorrect payment details

If you encounter this error, please make sure to disable any VPN and (if you are trying to make a payment) the payment details are entered correctly.

If you have tried the above and still encounter the error message, please contact us via this form and we’ll do our best to assist you.

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