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KB Article: 81194
KB Category: [Technical and In-Game Support] [Billing] [Official Website]
KB Sub-category: [Other] [Payment] [Other] [Mog Station]

I'm encountering a 401/406/601 error message.

The 401, 406 and 601 errors occur when a payment is rejected before it reaches the Square Enix systems.

Since these issues are not occurring on Square Enix systems, we cannot make any active changes to help a payment go through. However, there are several steps you can take to avoid these errors.

The most common causes for the errors are:
  • There are not enough funds available on the account connected to the payment method.
  • Payment details are entered incorrectly.
  • Browser add-ons or extensions interfering with the payment process.
  • A VPN or proxy service is used.
  • The card you’re trying to use does not allow recurring payments.

Therefore, if you encounter one of these errors when trying to make a payment, try these steps:
  • Make sure the payment details are entered correctly.
  • Make sure enough funds are available.
  • Do not use a VPN.
  • Use an internet browser without any installed add-ons or disable any add-ons and extensions.

If the error still occurs after following this advice, please contact your card issuer/bank to make sure the payments are not blocked for other reasons or try using an alternative payment method if possible.

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