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KB Article: 81194
KB Category: [Technical and In-Game Support] [Billing] [Official Website]
KB Sub-category: [Other] [Payment] [Other] [Mog Station]
I'm encountering a 401/406/601 error message.
The 401, 406 and 601 errors occur when a payment is rejected before it reaches the Square Enix systems.
Since these issues are not occurring on Square Enix systems, we cannot make any active changes to help a payment go through. However, there are several steps you can take to avoid these errors.
Therefore, if you encounter one of these errors when trying to make a payment, try these steps:
If the error still occurs after following this advice, please contact your card issuer/bank to make sure the payments are not blocked for other reasons or try using an alternative payment method if possible.
Since these issues are not occurring on Square Enix systems, we cannot make any active changes to help a payment go through. However, there are several steps you can take to avoid these errors.
The most common causes for the errors are:
- There are not enough funds available on the account connected to the payment method.
- Payment details are entered incorrectly.
- Browser add-ons or extensions interfering with the payment process.
- A VPN or proxy service is used.
- The card you’re trying to use does not allow recurring payments.
Therefore, if you encounter one of these errors when trying to make a payment, try these steps:
- Make sure the payment details are entered correctly.
- Make sure enough funds are available.
- Do not use a VPN.
- Use an internet browser without any installed add-ons or disable any add-ons and extensions.
If the error still occurs after following this advice, please contact your card issuer/bank to make sure the payments are not blocked for other reasons or try using an alternative payment method if possible.
