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KB Article: 79485
KB Category: [Account]
KB Sub-category: [Registration Information] [Compromised Account] [Login Issues]

I need to change the e-mail address on my Square Enix Account.

You can change your e-mail address by logging in to the Square Enix Account Management System and selecting Account Information from the Account drop-down menu in the top left corner. After entering your date of birth, select Update Account Information and follow the on-screen instructions.

If you did not enter the correct date of birth when creating your account, please refer to this article.
If you cannot remember your Secret Question and Answer, please refer to this article.
If you are unable to change the e-mail address yourself for another reason, please contact us directly by using this form.

Please note:
- Requests must be made by the account holder.
- A copy of official documentation confirming your identity will be required before we can look into your request.

We accept copies of the following documents as forms of identification:
- Passport
- Photo driver’s license
- ID card
- Birth certificate

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