You can purchase a range of optional items including Fantasia, minions, mounts, and seasonal event items to enhance your adventures in Eorzea by visiting the FINAL FANTASY XIV Online Store. You can purchase items for your service account or as gifts to friends. Please see below for the restrictions and limitations of the service as well as resolutions for potential issues you may encounter.
You can use the following payment methods:
- Credit/Debit Card
- paysafecard
- Square Enix Crysta (Only available in some countries.)*
- Steam Wallet (This option is exclusive to Steam players.)**
- FFXIV Coins (This option is exclusive to Xbox Series X|S players, and the only option available unless you have licences for other platforms.)**
Important - Available payment options may differ depending on your registered country.
*Please click on this link for more information on the Square Enix Crysta.
**Please note if you use Steam Wallet or FFXIV Coins as your payment method the displayed prices will be the Steam and Xbox Series X|S version prices respectively. Furthermore, FFXIV Coins are the only type of payment that can be used if you only play the Xbox Series X|S version. Click on this link for more information about FFXIV Coins.
Items that you have purchased will be sent by Mog letter in game. Visit the Delivery Moogle to check your mail box.
You can view your items purchase history from the FFXIV Online Store > Your profile > "View Purchase History" menu. You can also view your purchase history from the Mog Station > "Others" > "Payment History" menu.
No, this will not be possible. Please check your characters in game to confirm you have received the items purchased.
No, these items cannot be traded, with the exception of the "Promise" items relating to the Ceremony of Eternal Bonding. Please ensure you select the correct item and character when making a purchase.
If you find your items have not been delivered, please try the following:
- Delete any unwanted letters from your mailbox, as there is a limit to the number of letters you can store with items enclosed.
- Select the Reward Delivery Request button.
Delivery will automatically be reattempted after space has been freed by deleting old letters. Timing will vary as follows:
- Within 10 days of purchase: Up to one hour may be required for re-delivery.
- More than 10 days since purchase: Up to 24 hours may be required for re-delivery.
Please note that each item will be delivered separately in its own letter, so you will need space in your mail box equal to the quantity of items you purchased.
Even if you cancel your subscription and reactivate it at a later date, you will continue to be able to use items purchased from the FFXIV Online Store.
It should be noted that our policy is to store all player data (not just limited to optional items) during active provisions of FINAL FANTASY XIV services, termination of service accounts, or where automatic renewals have been suspended. However, as there is a possibility of not being able to continue to store player data due to various reasons, we cannot guarantee that we will store all player data indefinitely. We appreciate your understanding.
