Top - FAQ Search - FAQ Detail
Knowledge Base Search

KB Article: 77208
KB Category: [Technical Support]
KB Sub-category: [Other]

The app keeps crashing.

Please try the following if the app is crashing during gameplay.

- Close any background apps, and change any background or standby images that require large amounts of storage space.
*Please ensure that the apps are not simply suspended by closing them via the task manager.

- Errors may occur if there is a large amount of data stored on your phone. Try deleting unnecessary apps, pictures, music, and other data.

- Turn off your phone and turn it back on after a few minutes.
*Consult your device's manufacturer if you are unsure how to do so.
Update your device's OS to the most recent version. Ensure that the OS is compatible with the game before updating.

- If the above solutions do not work, please delete and reinstall the app. Before doing so, make sure to backup your game data by going to 'Sync to Cloud.'

For more information on how to sync your data on cloud, please visit the following page.

*If you are still experiencing difficulties, please submit a contact form from our support page with the following information:

(1) Screen or area where the error occurs
(2) Error message displayed
(3) Steps taken before error occurred
(4) Details on the device you are using (e.g. model)

© 2020 SQUARE ENIX CO., LTD. All Rights Reserved.

We use cookies on our websites. You are free to manage this via your browser setting at any time. To learn more about how we use the cookies, please see our cookies policy.

You probably won’t be surprised to hear that we’ve updated our Privacy Notice. Please do take the time to read our new, more informative, easier to read and easier to understand, Privacy Notice.