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KB Article: 68643
KB Category: [Technical and In-Game Support] [Billing] [Official Website]
KB Sub-category: [Other] [Payment] [Other] [Mog Station]

I'm encountering a 401/406/601/i2501 error message.

The 401, 406, 601 and i2501 errors can occur if you entered incorrect payment information which will make your bank reject the payment.
Additionally, these errors will occur if you are not currently in the country where your card was issued. Similarly, if you are using a VPN or proxy that changes your IP address to that of another country, this would also trigger the error.

If you experience the problem more than twice, you should not try to register the payment method again as multiple payment failures can lead to the card being blocked for up to 30 days.

Before trying again, please check the following:
o Ensure that all entered payment details are correct
o Contact your bank to confirm they are not blocking the registration to an online payment service
o Ensure there are enough available funds on your card or account

In case you encountered error 401, please consider one of the following solution before trying again:
1) Use an internet browser for which no addons have been installed,
2) Use the incognito mode of your browser, in which all addons are automatically deactivated,
3) Try to disable your internet browser addons one by one.

Should the issue persist after checking the above, please contact us via the form below:
o Please use this form for i2501 errors.
o Please use this form for 401/406/601 errors.




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