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KB Article: 12862
KB Category: [Account/Billing]
KB Sub-category: [Update Name] [Update Date of Birth] [Update Email Address] [Update Address] [Registered Information]

How do I change my registered information?

You can change your home address, password, e-mail address and security question and answer by selecting Update Account Information under Account Information in the Account menu after logging in to the Square Enix Account Management System and following the on-screen instructions.

Please contact us directly via this form, if you:
- need to change the date of birth registered on the account
- need to change the name registered on the account

Please contact us directly via this form, if you:
- need to change your e-mail address, but are unable to do so yourself

Changing the registered name / date of birth
For security reasons, users cannot change their name or date of birth themselves.
We will consider making changes for you if you have registered your name and/or date of birth incorrectly or your name has changed due to marriage, gender change, adoption, etc.

Please note:
- The registered name on an account cannot be changed to a different person, even if the person is part of your immediate family.
- Square Enix will not assist in cases of fabricated registrations.
- Requests must be made by the account holder.
- A copy of official documentation confirming your identity will be required before we can look into your request.
- If your name has changed, we will also need a copy of official documentation proving the name change.

We accept copies of the following documents as forms of identification:
- Passport
- Photo driver’s license
- ID card
- Birth certificate

Please use this form to submit your request.
- This form was designed for PCs and may not work on mobile devices.




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