Use this article to update information you registered in your Square Enix Account.

If you can't complete the process, see Get help with lost details.

You can update the following directly in the Square Enix Account Management System:

• Email address
• Password
• Home address
• Security question and answer

1. Log in to the Square Enix Account Management System.

   ■ You can sign in using your Square Enix ID or your registered email address.

   ■ Important: Your registered email address must match your original registration exactly, including letter case. If unsure, copy and paste the address from a Square Enix Account Management System email you received in the past.

2. Hover over the Account menu at the top of the page, select Account Information.

   ■ For account security, from this point, you may be asked to confirm details already registered on your account.

3. Select Update Account Information.
4. Select the item you want to change and follow the on-screen prompts.

Troubleshooting

• A required detail isn't recognised? See Get help with lost details.
• Can't access your token or security answers? See the relevant sections below.

This section links to support forms, in case you can't proceed because you've lost or can't access specific details.

Square Enix ID

You can use your registered email address to sign into the below websites. When signed in, your Square Enix ID is displayed in the menu bar.

• Square Enix Account Management System
• FINAL FANTASY XIV Online Store
• Mog Station

If you cannot log in with your email address and want to recover your Square Enix ID, use this link:

Request help with your Square Enix ID

Security Question & Answer

Use this link if you don't remember your Security Question & Answer:

Request help with your Security Question & Answer

Security Token / Software Authenticator

If you have your Emergency Removal Password, you can remove your Software Authenticator at any time here.

Otherwise, use this link if you lost your Security Token or can't access your Software Authenticator:

Request help with your Security Token or Software Authenticator

Email Address

Use this link if you're unable to change your email address via self-service:

Request help changing your email address

Name or Date of Birth

Use this link if you need to correct your registered name or date of birth:

Request a change to your name or date of birth

* This form was designed for PCs and may not work on mobile devices.

• For security reasons, you cannot change your name or date of birth yourself.
• We will review changes if your registered details were entered incorrectly, or if they have legally changed (e.g., marriage, adoption, gender change).

Important

• You must provide proof of identity before we review your request.
• We cannot change the account holder to a different person, even if they are a family member.
• Requests must be submitted by the account holder.
• If your name has changed, please also provide official documentation of the name change.

Accepted identity documents

We accept copies of the following documents as forms of identification:

• Passport
• Driver's license
• ID card
• Birth certificate