Following the PlayStation®4 firmware update on 30th May, we are aware of an issue on PlayStation®4, which may cause errors when accessing DLC for some of our games.
Please visit the following page on the PlayStation Support website for troubleshooting steps that should resolve these issues:
If you continue to experience issues, please do not hesitate to contact us directly.
If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password is required to regain access to your account in the following cases:
- You upgrade to a new phone
- You lose your phone
- You delete the application on your phone
You can view your Emergency Removal Password on the top page of the Square Enix account management system (https://sqex.to/fHa) after logging in.
If you should find yourself in a situation where you no longer have access to your software token , you can remove it* with the Emergency Removal Password from your account by visiting the following URL and following the on-screen instructions: https://sqex.to/GPE
*Please note that the Emergency Removal Password can only be used once. If you re-register your software token afterwards, you will receive a new Emergency Removal Password.
If you still have your Software Token but wish to remove it from your account, please log in to the Square Enix account management system (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.
To re-register a Software Token, please log in to the Square Enix account management system (https://sqex.to/fHa), select One-Time Password followed by Software Token and follow the on-screen instructions.