Removal of PlaySpan payment options
On September 30, 2014, all PlaySpan payment options have been removed from the Mog Station. Please check the full details here.
Password reset for PlayStation®4 players
Please note that the e-mail address for Square Enix accounts is case sensitive. If you signed up for a Square Enix account using the PlayStation®4, please try spelling your e-mail address as in the following example to retrieve your password: Ps.Example@email.Com
"No valid service account is available to play FINAL FANTASY XIV:A Realm Reborn"
If you receive the above error message when starting the game, you may not have any playtime left on your account. Please check if you need to renew your subscription or add another gametime card.
Trying to make a payment and receiving error 401, 406 or 601?
If you are encountering such an error, please first confirm with your bank that there are no restrictions on your card for online transactions. For further information, please refer to this article.
|I cannot log in /
I have forgotten my ID or password
|What is a One-Time Password /
Square Enix security token?
|Billing and Payment||Changing your e-mail address
or other account details