Important Announcements

Note if you have received another set of Early Access codes:
We are aware that some users who pre-ordered Heavensward have received a second set of Early Access Code email that has been sent out in error.
We are aware of this issue and you will receive another email shortly explaining the situation.

Please view the forum announcement for more information.

Final Fantasy XIV: Heavensward pre-orders
If you have a question or problem related to pre-ordering Final Fantasy XIV: Heavensward, please check this article before contacting us.

Trying to make a payment and receiving error 401, 406 or 601?
If you are encountering such an error, please first confirm with your bank that there are no restrictions on your card for online transactions. For further information, please refer to this article.


Frequently Asked Questions