Important Announcements

PS4 Digital Purchase Problems

It has come to our attention that some users may be encountering problems accessing FFXIV:ARR after purchasing the game on the Playstation Store. If you are encountering this issue, please contact us via telephone or live chat and we shall do our best to look into resolving this for you as quickly as possible.

Invalid promotion code when upgrading from PS3™ to PS4™?

If you already have the client installed, you can simply launch the game and log in. You don’t need to use this code to download the client. If you haven’t installed the client yet, it’s available for free to players who have upgraded from PS3™ to PS4™.
IMPORTANT – it is still necessary to perform the transfer from the Mog Station.

Everything about the PlayStation®4 version

Please go here.

How to keep using your character from Beta 2 / Early Access

Please go here.

Trying to make a payment and receiving an error 601 and/or 401?

If you are encountering such an error, please first confirm with your bank that there are no restrictions on your card for online transactions. For further information, please refer to this article.


Frequently Asked Questions