Heavensward expansion registration process
If you are unsure how to register your registration code for the expansion, please check this article.
EU customer support cannot assist US customers
Due to data security policies, EU customer support does not have access to accounts of US customers and is unable to assist them. If you are a US customer and have an issue with Heavensward, please contact the US support, open from 9 AM to 6 PM PDT Monday to Friday.
Trying to make a payment and receiving error 401, 406 or 601?
If you are encountering such an error, please first confirm with your bank that there are no restrictions on your card for online transactions. For further information, please refer to this article.
|I cannot log in /
I have forgotten my ID or password
|What is a One-Time Password /
Square Enix security token?
|Billing and Payment||Changing your e-mail address
or other account details