Contact Us

Bug Report

Please select the "Bug Report" option to report any in-game bugs you may have encountered while playing FINAL FANTASY XIV.

Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.

In-game bug reports can also be submitted via the FINAL FANTASY XIV Forums.

Note:
Before submitting a bug report, please refer to the play guide, instructions and FAQ.
Although we actively review every form we receive, we are unfortunately unable to provide individual responses.


Bug Report

Bug Report (Mobile App "FINAL FANTASY XIV Companion")

Please use this form to report any bugs you may have encountered while using the mobile app "FINAL FANTASY XIV Companion".

Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.

Note:
Please be aware that we cannot reply to individual bug reports.
If you require support for the following issues, please submit an enquiry through the "CONTACT US" button instead.
・Issues with purchasing/using Kupo Nuts or Mog Coins.
・Issues with logging in or starting up the app.

Before submitting a bug report, please refer to the play guide, instructions and FAQ.

Bug Report

Report Harassment

If you need to report harassment (or any form of inappropriate behaviour), you can do so by contacting a GM in-game.
For details on what constitutes as harassment, please refer to this article.

How to send a report in-game:
1) Select System, then Support Desk > FAQ > GM Service Main Menu
2) Follow the instructions on screen.



FINAL FANTASY® XIV Materials Usage License Violation Report

Please use this form to report any content that does not conform to the FINAL FANTASY XIV Material Usage License.

Please use the button below if you are using a PC browser.
Please use the link above if you are on a mobile device.

Note:
Please be aware that we cannot reply to individual “FINAL FANTASY XIV Materials Usage License Violation Report” submissions. Nor can we disclose the outcome or evaluation criteria.


Report Violation

Report a case to the Special Task Force

You can contact the Special Task Force (STF) to report illegal activity within FINAL FANTASY XIV: A Realm Reborn (such as the use of third-party software or the use of RMT* to sell game data).
The Special Task Force exists for the purpose of dealing with illegal activity in FINAL FANTASY XIV: A Realm Reborn while creating an honest and enjoyable gameplay environment.

(*RMT = Real Money Trading)

Note:
These forms are intended to submit information to the STF team and not a means to receive assistance with other issues.
Although we actively review every form we receive, we are unfortunately unable to provide individual responses.
Please note that the STF team cannot provide assistance with compromised accounts.
If you require other support, please contact the SQUARE ENIX Support team from the link contained in the relevant FAQ.


Please select from the list below to open up the mail form.

Report Type:


Return to TOP