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2024/04/22 17:00 from FOAMSTARS

Issue Regarding the STARRY POP Season Pass

Thank you for playing FOAMSTARS.

Certain players experienced an issue where the STARRY POP Season Pass reset to Tier 1.
*This affected both the free and premium Season Pass.
*Items unlocked before the reset are still available for use.

The issue occurred from 01:00AM February 6, 2024 to 08:00AM February 17 (UTC).

Players who experienced the above issue are eligible for the following compensation.

Eligible players will receive all items from the STARRY POP Season Pass (up to and including Tier 40), in addition to a set of 15 Energy Stones.

*Items on the STARRY POP Premium Pass track will only be provided to players who purchased the Premium Pass.

Download codes will be provided to eligible players from 01:00AM May 7, 2024 (UTC).

Please make your request from the in-game support menu using the following steps:

■System Menu > Options > Other > Contact > (Proceed to SQUARE ENIX Support Center website)
1. Select “Contact” (Email icon)
2. Select the appropriate categories:
Contact Category: Technical Support
Contact Sub-category: Game Data
Summary of your inquiry: Please write, “FOAMSTARS: Season Pass Reset.”
3. Select “Next”
*The next screen will display the message, “We were not able to locate the support information related to your issue.” Please select "Next" to proceed.
4. Select “Proceed to Email Support.”
Contact Email Address: Please include the e-mail address to receive the download code.
Detailed Condition: Please write, “FOAMSTARS: Season Pass Reset.”
5. Select “Next.”
We will review the status of your account and send download codes to eligible players starting from 01:00AM May 7, 2024 (UTC).

We offer our sincerest apologies for the inconvenience. We are actively working to prevent similar issues in the future.

We hope you continue to enjoy FOAMSTARS.

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