Knowledge Base Search
KB Article: 75555
KB Category: [Technical Support]
KB Sub-category: [Crash / Freeze]
Game freezes while playing.
Please check the following in cases where the screen freezes mid-game or goes black:
- Check whether there is any dirt or damage to the disc if the same issue repeatedly occurs at the same point in the game.
- If the disc is dirty, clean it with a soft cloth by gently wiping from the centre of the disc outwards, then test the game again.
- If the disc is neither scratched or dirty, try to see if the disc runs correctly on another console. If so, and you believe there may be a problem with your console, please contact the retail outlet where you purchased it.
- Note that scratched discs may permanently fail to work.
If you are still experiencing problems with the game disc, please contact the Square Enix Support Centre for assistance.
- Check whether there is any dirt or damage to the disc if the same issue repeatedly occurs at the same point in the game.
- If the disc is dirty, clean it with a soft cloth by gently wiping from the centre of the disc outwards, then test the game again.
- If the disc is neither scratched or dirty, try to see if the disc runs correctly on another console. If so, and you believe there may be a problem with your console, please contact the retail outlet where you purchased it.
- Note that scratched discs may permanently fail to work.
If you are still experiencing problems with the game disc, please contact the Square Enix Support Centre for assistance.
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