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KB Article: 74439
KB Category: [Apps]
KB Sub-category: [ App Errors]
An error occurred during the download process. What should I do?
Please consult the possible solutions below if you experience an error whilst downloading the app:
- An unstable connection can interrupt the download. Please ensure you have a steady Wi-Fi connection.
- Try turning your device off, waiting for a few minutes and turning it back on again.
- Quit any other apps running in the background.
- Having too much data already stored on your device will increase the likelihood of an error occurring. Try deleting unnecessary files.
If you are still experiencing difficulties, please contact us for additional support.
- An unstable connection can interrupt the download. Please ensure you have a steady Wi-Fi connection.
- Try turning your device off, waiting for a few minutes and turning it back on again.
- Quit any other apps running in the background.
- Having too much data already stored on your device will increase the likelihood of an error occurring. Try deleting unnecessary files.
If you are still experiencing difficulties, please contact us for additional support.
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