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KB Article: 74628
KB Category: [Apps]
KB Sub-category: [App]

Issues due to discrepancy in time between the device and the server.

We have identified that the issues listed below occur when the time on the device is out by more than 10 minutes when compared to the actual time:
- A blank screen with only the header visible will be displayed upon launching the app.
- The number of titles and their display order on the APP LIST will be completely different when compared to the live environment.
- An error message “this page cannot be found” will be displayed when tapping on “Purchase” button on the app detail screen for FINAL FANTASY II.

Other errors are likely to occur due to the discrepancy in time between the device and the server. Therefore, please check that the time is properly set on you device. 

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