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2018/10/25 16:00 from Square Enix Account

EU Support Centre Limited Service (Oct. 25)

We regret to inform you that ongoing network issues continue causing intermittent outages and are preventing us from providing support.
As a result Support Centre services may become unavailable at short notice and you may experience disconnections during live chat sessions.

If you are affected by this, we ask that you try to contact us again or submit an email ticket, which we'll respond to as soon as we can.
Please be aware that response times may be longer than usual due to these ongoing attacks and technical issues.

We apologise for any inconvenience and thank you for your patience while we work to solve these problems.

[Date & Time]
From Oct. 25, 2018 14:00 (GMT)
From Oct. 25, 2018 15:00 (BST)

[Details]
Intermittent outages

[Cause]
Network issues

[Affected Service]
Chat, email and phone support