Square Enix Account
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Frequently Asked Questions

In-Game/Game Contents

Can I give the Square Enix account to someone or share it with them?

Account/Billing

How do I change my registered information?

The Square Enix account was accessed by an unauthorised third party!

If I have multiple PlayOnline IDs, will I need a different Square Enix account for each of these IDs?

I want to deactivate/cancel my account

How to reactivate Service Account

Products & Services

Can I access online services unique to other regions?

Where can I buy a security token?

How long does the security token's battery last?

Security Tokens

How long does the security token's battery last?

What is the number written on the back of the security token?

I am currently using SQUARE ENIX Security Token to log into my PlayOnline account. I also want to use SQUARE ENIX Security Token to log into FINAL FANTASY XIV. What do I need to do?

What should I enter Address 1 and Address 2 to purchase SQUARE ENIX Security Token from SQUARE ENIX Account Management System?

When I enter information such as resident country, shipping address, name, phone number, and email address to purchase SQUARE ENIX Security Token from SQUARE ENIX Account Management System, do they have to be the same as SQUARE ENIX Account registered information?

Software Token

How do I forcibly remove the Software Token?

What is a One-Time Password/SQEX security token?

I am unable to download the Software Token.

How do I use the Software Token?

I'm unable to log into my Square Enix account because I lost my phone. What should I do?