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Status
2020/04/27 23:50 from PlayOnline
Customer Support Technical Issues Recovery (Apr. 27)
We are pleased to announce that the Support Centre and in-game Helpdesk technical difficulties are now resolved.
Users are now able to send enquiries and reports.
Should you still get an error message when sending a message please make sure to try again.
We apologise for any inconvenience this may have caused we thank you for your understanding.
[Date & Time]
From Apr. 27, 2020 15:43 to 18:52 (BST)
[Details]
Unable to send enquiries and reports to the Support Centre and in-game Helpdesk
[Cause]
Heavy stress loads on the server equipment
[Affected]
Customers requiring support
* Updated: Aug. 18, 2020 08:20 (BST)
Cause updated.
Users are now able to send enquiries and reports.
Should you still get an error message when sending a message please make sure to try again.
We apologise for any inconvenience this may have caused we thank you for your understanding.
[Date & Time]
From Apr. 27, 2020 15:43 to 18:52 (BST)
[Details]
Unable to send enquiries and reports to the Support Centre and in-game Helpdesk
[Cause]
Heavy stress loads on the server equipment
[Affected]
Customers requiring support
* Updated: Aug. 18, 2020 08:20 (BST)
Cause updated.
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