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Frequently Asked Questions
In Game Support
Prohibited Activities
Welcome Back Campaign
Legacy Campaign
Registering Codes
Payment Methods
Frequently Asked Questions - Choose by Category
Account / Billing
General Inquiries Regarding Square Enix Account
ID, Password, Secret Question & Answer
Registered Account Information
Cancellation
Unauthorized Access
Service Fee
ID, Password, Secret Question & Answer
Registered Account Information
Cancellation
Unauthorized Access
Service Fee
In-Game / Game Contents
In-Game Specifications
Controls
In-Game Issues
General In-game Inquiries
Controls
In-Game Issues
General In-game Inquiries
Products & Services
General Product Specifications
Security Token
Security Token
Technical Support
Connecting to the Game
Installing/Uninstalling the Game
Version Update
PC/Graphics Card
Installing/Uninstalling the Game
Version Update
PC/Graphics Card
Report to Special Task Force
Witnessed RMT related activity in-game
Found RMT related web s...ng third-party software
Comments and suggestions for STF
Found RMT related web s...ng third-party software
Comments and suggestions for STF