KB Article: 66694
KB Category: [Software Token]
KB Sub-category: [Products & Services]
You cannot use a Security Token and Software Token simultaneously on one Square Enix account.
If you are already using a Security Token and wish to use a Software Token, you must first remove your Security Token.
Please visit the following page for more information on switching from a Security Token to a Software Token.
How do I switch from a Security Token to a Software Token?