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KB Article: 66691
KB Category: [Software Token]
KB Sub-category: [Products & Services]

What is an Emergency Removal Password?

The Emergency Removal Password allows you to forcibly remove the Software Token app from your account in situations where you cannot log in with a One-Time Password, e.g. if your smartphone is lost or stolen.


Make sure to note down your Emergency Removal Password and store it in a safe place.


Please visit the following page for instructions:

How do forcibly remove the Software Token?