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KB Article: 66684
KB Category: [Software Token]
KB Sub-category: [Products & Services]

Will I be able to use the Software Token if I switch phones?

Yes, you can continue to use the Software Token even after changing phones.
However, you must remove the Software token prior to switching phones.

You can complete the removal process in the following manner:

1. Log into the Square Enix Account Management System and select "One-Time Password" from the "Services and Options" menu at the top.

2. Select "Adjust Software Token (smartphone application) Settings".

3. Follow the on-screen instructions and remove the Software Token.

If you need to forcibly remove the Software Token, please visit the following page:

How do I forcibly remove the Software Token?
Note: If you lose your Emergency Removal Password, the actual account owner must contact the SQUARE ENIX Support Centre.