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KB Article: 66676
KB Category: [Software Token]
KB Sub-category: [Products & Services]

How do I remove the Software Token from my Square Enix account?

The Software Token can be removed using the following steps:

1. Log into the Square Enix Account Management System using your Square Enix ID and password.

2. Select “One-Time Password” under “Services and Options

3. Select “Adjust Software Token (Smartphone application) settings

4. Select “Removing the Software Token from Your Account

The One-Time Password will no longer be required after removing the Software Token.

If for some reason you lose your smartphone, please follow the emergency removal process on this page to remove the Software Token from your Square Enix account: