Mail/Web Chat Support Technical Difficulties (Apr. 24)

Due to network issues, we are currently experiencing technical difficulties in which we cannot provide support via mail/web chat.

The issue is currently being investigated and addressed; however, it has become clear there may be an extended amount of time until recovery. For this reason, we are temporarily halting all email and web chat support through the Support Centre for the time being.

Please note that for the duration until recovery, we have set up a temporary phone support line for any urgent concerns you may have.

Temporary Phone Support Line – (+44) 0870 600 0182 open 9:00 to 15:00(GMT)
*This temporary phone support line will be available on Saturday 26th and Sunday 27th Apr. from 9:00 to 15:00(GMT) in English only.

*Because we anticipate a high volume of calls on phone, for any non-urgent matters we kindly ask that you wait and instead contact us through the Support Centre once full recovery has been achieved.

In addition, investigations have revealed that we are not able to receive the following types of inquiries at this time:

- Replies to mails previously sent by the Support Centre
- Inquiries via direct email
- Official documentation images sent to the Support Centre

If you have sent an inquiry Apr. 22, 2014 6:00 a.m. or later and have not yet received a response from Support, we apologize for the inconvenience but we ask that you please submit your inquiry once again after recovery.

We apologise for any inconvenience this may cause and thank you for your understanding.
Square Enix Account
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KB Article: 57682
KB Category: [Account/Billing]
KB Sub-category: [Compromised SQEX ID]

How does the login restriction work?

In order to better protect Square Enix accounts, login may be restricted on accounts whenever unusual activity is registered. Once applied, this restriction will prevent any access to the account until it is removed.

In this situation, an automated e-mail will be also sent to the e-mail address registered on that account containing detailed instructions on how to remove the restriction. In the unlikely event that you do not receive an e-mail, you can also regain access to your account by using the password reset function.

If for some reason your account is being restricted on a regular basis, you may wish to consider using a Square Enix security token which will prevent the login restriction from being applied.