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KB Article: 59631
KB Category: [Account/Billing]
KB Sub-category: [Optional Services]

If my Service Account(previously PlayOnline ID) is cancelled, will I be unable to reactivate it unless I use the Character Reactivation Service?

There are different procedures involved for cancelling subscriptions and using the Character Reactivation Service required for "Character Deletion". The "Character Deletion" command is not required for simply suspending the use of services when cancelling your subscription. Character data is only saved at the point you deactivate your account (or when it is is suspended automatically). If you choose to reactivate it later, you can continue to play from where you left off by completing the procedures to reactivate the "restart recurring continuous option". As the on-screen instructions explain when using the "Character Deletion", it is a command that removes data for the selected character from the server and permanently deletes the character from your account. Accordingly, we cannot guarantee that we can recover your deleted character data even if you utilise the "Character Reactivation Service". Therefore please ensure you use this service with the utmost care.



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