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KB Article: 59618
KB Category: [In-Game/Game Contents]
KB Sub-category: [ In-Game/Contents]

How long will my character's data be saved after I cancel my Square Enix Account?

After cancelling your account, character data will be saved for a standard period of 3 months. Where possible, we will endeavour to secure your saved data beyond the set 3 month cut off point. Therefore, as long as the data remains on our servers, it may be possible to resume playing from the point you cancelled your account, even after 3 months have elapsed.
※However, please be aware that we do not guarantee your data will be retained for any more than 3 months after cancelling your account.



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