Square Enix Account
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Number of Hits 44cases (Display cases between 1 - 44)  


A £1 transaction appears on my bank statement. What does this mean?

If I have multiple PlayOnline IDs, will I need a different Square Enix account for each of these IDs?

How long does the security token's battery last?

What is the number written on the back of the security token?

I'm encountering a 401/406/601 error message.

I'm encountering an i2501 error message.

How do I use my security token?

The Square Enix account was accessed by an unauthorised third party!

I forgot my SQUARE ENIX ID/Password and Security Question & Answer

Can I give the Square Enix account to someone or share it with them?

How do I change my registered information?

Can I access online services unique to other regions?

Which countries are officially supported in the PAL region?

How does the login restriction work?

Pricing and Payment

I am receiving a “Your account has been terminated” message when attempting to log into my Square Enix account.

I am unable to download the Software Token.

How do I remove a Software Authenticator or Software Token from my Square Enix account?

How do I use the Software Token?

I'm unable to log into my Square Enix account because I lost my phone. What should I do?

Do I need to register a Software Authenticator for every game that I play?

I accidentally deleted the Software Token app. What should I do?

How do I delete my account(s) or data?

I need to change the e-mail address on my Square Enix Account.

How can I see which email addresses are registered on my account?

I lost my Emergency Removal Password.

What is an Emergency Removal Password?

Is it possible for me to have a Security Token and a Software Authenticator linked to my Square Enix account?

I accidentally selected the wrong language when setting up my Software Token.

How do I re-install my Software Authenticator?

I want to deactivate/cancel my account

How to reactivate a Service Account

I want to make changes to a subscription.

I am having a billing issue.

How do I register for a new Square Enix account?

Questions about optional items bought on the FINAL FANTASY XIV Online Store

One-Time Passwords: Software Authenticators, Security Tokens and Software Tokens

How do I add more Crysta to my account?

I would like to remove the Security Token from my account.

What is a One-Time Password/Square Enix security token?

I cannot log in to my account.

How do I switch from a Security Token to a Software Authenticator?

What is "compromised access"?

How do I take measures to prevent my account from being compromised?


Number of Hits 44 cases (Display cases between 1 - 44)  



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