i2501 Payment Error Form

Enter details

Please use this form to request additional support for i2501 payment errors.

Please complete the form below and click "Next".

* Required field
Name* First:

Contact E-mail Address*
Confirm E-mail Address*
Square Enix ID*
E-mail Address*
* Please enter your SQUARE ENIX Account Email Address.
Confirm E-mail Address*
Date of Birth* / /
Security Question*
* If you do not remember your Secret Question and Answer, please select any and put N/A in the next field.
* If you do not remember your Secret Question Answer, please put N/A.
First payment attempt*
* Is it your first attempt at making a purchase/registering an account?
Attempted purchase*
* Please enter the product you attempted to purchase before you encountered the error code.
Number of attempts at processing the payment*
* How many times have you tried to process this payment after the initial error message?
Last attempt date and time / /      : 
* Year/Month/Day    Hour: Minutes
Country of residence*
* Country in which you currently reside.
Internet service provider*
Are you using a VPN?*
Is JavaScript enabled on your browser?*
Is your browser up-to-date?*
* Your browser and all its plugins should be up-to-date.

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