Game Incorrectly Registered To A Service Account: Support Form

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If you have mistakenly registered FINAL FANTASY XIV to the wrong service account, please use this form to obtain assistance. 
Please submit your request after thoroughly reading and agreeing to the terms listed below.
Please note that we are unable to provide assistance for this matter unless you agree to these terms.

* If you require assistance regarding an incorrectly registered Square Enix account, please go here.

Terms
  • Assistance can only be offered to those experiencing one of the following issues. We are unable to provide assistance for any reasons other than the ones listed below.
  • You registered the game to the wrong service account.
  • You intended to register the game to an existing service account but you mistakenly registered it to a new service account.
  • You intended to register the game to a new service account but you mistakenly registered it to an existing service account.
    • Depending on the status of the account and the registration or product code used, the following changes will be made:
    • FINAL FANTASY XIV: ONLINE STARTER EDITION (A Realm Reborn)
    • The service account the code was registered on will be deactivated.
    • Expansions
    • Access to the incorrectly registered expansion will be deactivated permanently. A Realm Reborn and any expansions registered previously will remain playable.
    • FINAL FANTASY XIV: ONLINE COMPLETE EDITION
    • The service account the code was registered on will be deactivated. However, if it was registered on a existing Service Account, only the licences granted due to incorrectly registering the COMPLETE EDITION will be deactivated permanently. A Realm Reborn and any expansions registered previously will remain playable.
    • While you can normally have up to eight service accounts on a Square Enix Account, once the service account in question is permanently disabled, you will no longer to be able to use it.
    • NOTE: If you have registered several versions of the game to the service account in question, we will only remove the license for the requested platform rather than disabling the entire service account. However, by doing so, please note this service account will still be inaccessible for up to a week.
  • Unfortunately we cannot offer refunds for any subscription fees that have already been paid for on the Square Enix Account on which the game was mistakenly registered. We are also unable to transfer the subscription status from one account to another and you will be required to set up your subscription again once the process is complete.
  • This service is offered only once per customer. We will be unable to provide assistance for any requests that are submitted after the initial service.
  • This service can take up to two weeks to process.
  • Access to your Service Account will be disabled temporarily while we process your request.
  • We may deny a request depending on the status of the subscription. If your request is denied, a response will be sent to the email address you enter on the form below.


Please complete the form below and click "Next".


* Required field
To the above terms*  
Square Enix ID*
Registered Email Address*
* Please enter your SQUARE ENIX Account Email Address.
Confirm Email Address*
Date of Birth* / /
* DD/MM/YYYY
Contact Email Address*
* Please enter the email address on which you would like us to contact you
Confirm Email Address*
* Please confirm your contact email address
Purchased Platform*
* Please select the platform of the product you have purchased.
Package*
*Please select the package you purchased.
Registration Code/Product Code*
*Please enter the registration code/the product code which was registered by mistake.
*For customers who purchased the digital version from PlayStation(R)Store or Microsoft Store, please enter "0".
Service Account (Current)*
* Select the service account you registered the game to by mistake or select "Service account 1" if you only have one account. 
Service Account (Intended)*
* Select the service account you intended to register the game to. 
Additional Details



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