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KB Article: 74981
KB Category: [Game Contents]
KB Sub-category: [Gameplay]

The multiplayer mode doesn't work.

It is not possible to assist a player in an area that you have not cleared yourself, therefore you will not be matched with some players depending on each other’s story progression.

Furthermore, if you are holding items that are not included in the base game (e.g. bonus items), then you will not be matched with some players.