Knowledge Base Search
KB Article: 52808
KB Category: [Account/Billing]
KB Sub-category: [ Compromised Account]
“This PlayOnline account is temporarily suspended” message appears when I try to log in.
The PlayOnline account in question was temporarily suspended by SQUARE ENIX due to following reason:
- In process of account recovery or game data recovery due to compromised access by a third party.
If you wish to remove the temporary suspension, please select the “This Did Not Answer My Question” button located at the bottom of this article. Fill out all of the required fields on the screen, and select the “Next” button to contact the SQUARE ENIX Support Centre.
- In process of account recovery or game data recovery due to compromised access by a third party.
If you wish to remove the temporary suspension, please select the “This Did Not Answer My Question” button located at the bottom of this article. Fill out all of the required fields on the screen, and select the “Next” button to contact the SQUARE ENIX Support Centre.
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