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KB Article: 30008
KB Category: [Account /Billing]
KB Sub-category: [ID / Password Lost]

What should I do if I can't log in with the Square Enix account and password I registered?

Your login ID and password are case sensitive. Please ensure that there are no capitalisation errors in the information you entered and try again. Also, please make sure that you are logging in through the Square Enix Account Management System.

If you are still unable to log in, contact us by selecting the button located at the bottom of this article.