OCR stands for Online Community Relations and is part of the PlayOnline management team, mainly offering help to FINAL FANTASY XI. In particular, the OCR team carefully reviews requests and issues brought up by players and discusses them with the development team, acting as an intermediary between the players and the development team. In other words, the main duty of the OCR team is furthering healthy community relations.
Also, the OCR team takes information from the development team and announces this information to players through version updates or Topics. The OCR team also helps with player events and live events such as the US Fan Festival.