Knowledge Base Search
KB Article: 12668
KB Category: [Account/Billing] [Account]
KB Sub-category: [ Compromised Account] [Compromised Account]
What if my account is compromised outside of Information Centre business hours?
If you can still access your account, please take the following steps and change your PlayOnline password immediately:
- Log into the Square Enix Account Management System
- Select "Services and Options"
- Select "PlayOnline/FINAL FANTASY XI"
- Select "Options List" for the relevant PlayOnline/FFXI service account
- Select "Update PlayOnline Password"
If you have a separate account, please log into that account and make a GM call.
- Log into the Square Enix Account Management System
- Select "Services and Options"
- Select "PlayOnline/FINAL FANTASY XI"
- Select "Options List" for the relevant PlayOnline/FFXI service account
- Select "Update PlayOnline Password"
If you have a separate account, please log into that account and make a GM call.
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