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KB Article: 12653
KB Category: [In-Game/Game Contents]
KB Sub-category: [Game Master Interaction]
Character Stuck Issues
Response Policy
If you are unable to move after becoming embedded in the geometry of the game world, i.e, "stuck," or you are unable to move your character through normal means, GMs will do their best to help resolve the issue. If GMs are unable to reach you, they may simply move your character and send a message notifying you.
GMs will transport your character to the nearest possible point from where you were stuck. We cannot simply transport you to a spot of your choosing. However, if you are in an area that would leave you vulnerable if you were left alone, GMs will transport you to be among your party members. We try to be as careful as we can when transporting your character, however if you encounter any technical difficulties as a result of the transport, we will do our best to resolve the issue.
How to Make a GM Call
Please report stuck issues by selecting the following options from the main menu: "Support Desk" -> "Unable to progress in the game" -> "Unable to move." Your character will automatically start healing when you make a GM call. If GMs are unable to immediately take your call, please leave your character in the healing position. After 30 minutes your character will be transported automatically to a safe place within the same area.
Technical Difficulties
If you experience any instances where your screen freezes during an event, your character
is not visible or you are unable to log in, there is a possibility that you are having technical
difficulties with your machine. In this case, please report the issue to the Information Center.
If the Information Center is not open at the time that you are having problems, please placea GM call and we will help you as best we can.
If you are unable to move after becoming embedded in the geometry of the game world, i.e, "stuck," or you are unable to move your character through normal means, GMs will do their best to help resolve the issue. If GMs are unable to reach you, they may simply move your character and send a message notifying you.
GMs will transport your character to the nearest possible point from where you were stuck. We cannot simply transport you to a spot of your choosing. However, if you are in an area that would leave you vulnerable if you were left alone, GMs will transport you to be among your party members. We try to be as careful as we can when transporting your character, however if you encounter any technical difficulties as a result of the transport, we will do our best to resolve the issue.
How to Make a GM Call
Please report stuck issues by selecting the following options from the main menu: "Support Desk" -> "Unable to progress in the game" -> "Unable to move." Your character will automatically start healing when you make a GM call. If GMs are unable to immediately take your call, please leave your character in the healing position. After 30 minutes your character will be transported automatically to a safe place within the same area.
Technical Difficulties
If you experience any instances where your screen freezes during an event, your character
is not visible or you are unable to log in, there is a possibility that you are having technical
difficulties with your machine. In this case, please report the issue to the Information Center.
If the Information Center is not open at the time that you are having problems, please placea GM call and we will help you as best we can.
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